Texas Water
PIP: a small brass-and-cream robot with glowing blue eyes and a water-drop antenna, drifting in deep water and waving at you

Meet PIP

PIP knows where your water has been.

All of it — the storm it fell out of, the lake it sat in, the rock it picked things up from, the plant that cleaned it, and the pipe that brought it to your kitchen. Scroll down and PIP will show you.

Take the dive What we do

Scroll

One

It starts as weather

Every glass of tap water in Dallas–Fort Worth was rain first. It falls north and east of the cities, onto ground that slopes toward the lakes.

Nothing about it is bottled yet, treated yet, or anybody's yet. It is just a storm over Texas.

Two

It lands in a lake

Ray Roberts. Lewisville. Grapevine. Lavon. Ray Hubbard. Tawakoni. Fork. North Texas drinks from reservoirs, and which one reaches your street depends on which utility serves it — not on which city you live in.

That is why two houses a mile apart can be on completely different water.

Three

Down here, it picks things up

Water runs over rock, and rock comes with it. Calcium and magnesium dissolve in and ride along. That is all hardness is, and it is measured in grains.

Most of North Texas runs moderately hard. It is not a health problem — it is a behaviour problem. Scale on the kettle, spots on the glass, soap that will not lather.

Four

Then the city cleans it

It is filtered, then disinfected with chloramine, which is chosen because it keeps working the whole way through the pipes rather than fading in the first mile.

Every public water system in the country has to test its water and publish the results once a year. Those reports are free, they are online, and they are where every number on this page comes from.

Five

And then it comes to your house

Miles of main, a service line, and your own plumbing and water heater — the last stretch nobody published a report about.

That is the honest gap. The city's report describes the water that left the plant. It cannot describe the water that arrived at your sink.

Six

So we come and look

A Texas Water House test is done at your own tap, in your own kitchen, and it costs nothing. You get the actual numbers for your house — hardness, what is in it, what it is doing to your appliances.

Then you decide what, if anything, you want to do about it. Plenty of houses find out they are fine.

What you get

Four things, one company.

Texas Water House runs all of it out of Carrollton, so whichever of these you start with, it is the same people, the same trucks and the same number to ring.

Water at home

Five-gallon bottles to the door on a round you control, with a cooler if you want one.

Water at work

Bottle-free coolers plumbed into the line, or bottles and coolers delivered to a site on a standing order.

Treating the water you have

Softening, carbon at the main line and reverse osmosis at the sink — decided by a test, not a brochure.

Your name on the bottle

Private-label runs from one pallet, for events, lobbies, clinics and resale.

How it works

Where it starts

  1. Book the free test

    We come to the house and test the water at your own kitchen tap. It costs nothing.

  2. You get the actual numbers

    Hardness, what is in it, and what it is doing to the kettle and the water heater.

  3. Then you decide

    Delivery, treatment, both or neither. Plenty of houses find out they are fine.

Straight answers

The questions people actually ask.

Is the test really free?

Yes, and there is no obligation to buy anything afterwards — including from us.

Doesn't my city already publish this?

It does, and it is worth reading. But that report describes the water that left the treatment plant. Between the plant and your sink are miles of main, your service line and your own plumbing. The test is about that last stretch.

Will you give my water a score?

No. A public water system's rating is a real, regulated thing that the TCEQ issues, and it is not ours to invent or restate as a letter. We will tell you the measured numbers at your tap and what they mean.

Where do you work?

Dallas–Fort Worth, out of Carrollton.

The cat asleep on a sunny kitchen floor beside a water cooler

The free test

Find out what is actually coming out of your tap.

We come to the house, test the water at your own kitchen sink, and tell you what is in it. No charge, and no obligation to buy anything afterwards.

We use your details to arrange the test and nothing else.